In 2026, AI customer service platforms are shifting from just helping agents...

https://thoughtminty.com/s/6G4tWmMwa-y77RaJXX-0N

In 2026, AI customer service platforms are shifting from just helping agents assist to actually handling common issues on their own. Teams are seeing up to 70% of tickets automated within a week, cutting costs from $3 per interaction down to under $0.50