Getting a bad review removed from your Google Business Profile is never a...

https://blogfreely.net/murciajpvo/why-do-some-fake-reviews-stay-up-for-months-or-years-on-google

Getting a bad review removed from your Google Business Profile is never a guarantee, but it is possible if the content violates Google’s policies. While outcomes vary based on the specific circumstances, your best defense is thorough documentation