By 2026, AI customer service platforms aren't about replacing agents but...

https://garrettsinsightfulchat.wordcanopy.com/posts/inpost-automation-how-phone-calls-dropped-25-overnight

By 2026, AI customer service platforms aren't about replacing agents but helping them work smarter. Teams see up to 70% of repetitive tasks automated in just a week, cutting response times and letting reps focus on real issues